PORTFOLIO / Parcel2Go

Building Europe’s leading provider of online shipping solutions to power e-commerce.

Website

www.parcel2go.com      

Sector
Technology

HQ

Bolton, UK

Geographic footprint

UK, Ireland, Spain

Sales

£130m

Employees

>300

Investment date
December 2019

Status

Current

The company

Parcel2Go has grown rapidly to become the UK’s market leader in the provision of online shipping solutions to power e-commerce. The website and app provide customers, consisting of small businesses and consumers, with a quick and easy way to choose the most appropriate shipping service from over 35 carriers, with Parcel2Go managing all customer enquiries, tracking and claims. The company’s white label software offering provides carriers an effective solution to deliver their online parcel order pages.

Web traffic growth since Mayfair investment

>65%

Headcount growth since Mayfair investment

>40%

The investment

Mayfair backed Parcel2Go’s ambitious and entrepreneurial management team to cement their market leadership in the UK, with the potential for further expansion through M&A opportunities. The team is also focused on a programme of product innovation to create the best available experience across all parts of the customer journey.

Our partnership

Mayfair has supported the business in several areas including:


• Supporting the management team to deliver a superior customer experience through convenient drop-off and collection locations, a range of payment options, and innovations such as Smart Send, which allows eCommerce marketplace sellers to seamlessly manage their parcel deliveries across platforms including eBay, Etsy and Amazon.


• Building on existing excellence in digital marketing including customer acquisition and retention, whilst exploring new areas of opportunity such as innovation in data analytics and offline marketing.


• Assessing M&A opportunities that provide a complementary strategic fit to Parcel2Go.

“We wanted to work with Mayfair because of their partnership ethos, which was clearly demonstrated from a very early stage, even before the deal was completed. Since then, our teams have developed a close working relationship built on mutual respect to shape and execute a plan that will enable our business to grow much faster and with far less risk.”

James Greenbury, Executive Chairman and Chief Executive Officer at Parcel2Go